If you’ve taken an Uber recently, perhaps you’ve noticed a sign in the car: “Please rate me five stars.” It might have pointed to the perks (gum, water, chargers) that the driver offered you and thanked you politely for your business.
Recognizing the Role of Emotional Labor in the On-Demand Economy
When everything has to be rated five stars, it takes a toll.
August 26, 2016, Updated August 29, 2016