Over the past several decades, the service industry has grown dependent on an always-available pool of workers willing to accept shifts on an as-needed basis. Thanks to forces unleashed by the pandemic, those days seem to be over. In a recent Pew survey, scheduling issues were three of the major drivers of the Great Resignation. But companies don’t seem to have gotten the hint: Despite labor shortages, hourly workers, including full-timers, continue to face inadequate hours and unpredictable shifts.
Give Service Workers Stable Schedules
It benefits both employees and employers.
March 29, 2022
Audrey Shtecinjo/Stocksy
Summary.
Service businesses are notorious for giving their workers unstable schedules — everchanging shifts and hours. This practice has contributed to the Great Resignation. But some companies, including Sam’s Club and Spain’s Mercadona, are proving that there is an alternative. By changing their operating model, they have been able to offer their workers stable schedules and improving their bottom lines.