When a company needs a supervisor for a team, senior leaders often anoint the team’s most productive performer. Some of these stars succeed in their new role as manager; many others do not. And when they fail, they tend to leave the organization, costing the company double: Not only has the team lost its new manager, but it’s also lost the best individual contributor. And the failure can be personally costly for the new manager, causing them to doubt their skills, smarts, and future career path. Everyone loses.
Why the Most Productive People Don’t Always Make the Best Managers
Not every top performer makes for a good manager. In this piece, the authors argue that the difference between a good individual contributor and a good manager hinges on six key abilities: being open to feedback and personal change, supporting others’ development, being open to innovation, communicating well, having good interpersonal skills, and supporting organizational changes. The problem for most organizations is that they hope their new managers will develop these skills after being promoted, but that’s exactly when overwhelmed new managers tend to fall back on their individual contributor skill sets. Instead, the authors suggest that organizations should start developing these skills in all of their employees early on — after all, they’re useful for individual contributors, too.