Companies are cutting supply chain complexity and accelerating responsiveness using the tools of artificial intelligence. Through AI, machine learning, robotics, and advanced analytics, firms are augmenting knowledge-intensive areas such as supply chain planning, customer order management, and inventory tracking.
New Supply Chain Jobs Are Emerging as AI Takes Hold
As AI becomes more prevalent, many businesses are uncertain about how these new technologies will impact the future of supply chain management. While AI can be an effective tool to complement planning, order management, and inventory tracking, it’s unlikely to make human employees entirely obsolete. Instead, jobs will shift from rote tasks to more analytical ones, in which humans and machines collaborate to create new value. To succeed in this new environment, supply chain leaders should invest in hiring and training for these new skillsets, identify areas for automation, and think strategically about where and when to incorporate new tools. The future of supply chain will be all about collaboration between humans and machines, enabling businesses to deliver greater levels of sustainability and efficiency from end to end.