Aggravated and depressed by the decline of their core memory business in the 1980s, Intel’s top management struggled for strategic clarity. After yet another painful discussion about what to do, the late Andy Grove, then Intel’s president, turned to CEO Gordon Moore and asked, “If we got kicked out and the board brought in a new CEO, what do you think he would do?”
5 Questions That Will Help You Stay Ahead of Your Disruptors
You have to keep customers front-of-mind.
May 05, 2016
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Customer Focus Course
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Learn how to keep your customers—and their most important needs—front and center.
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New!
HBR Learning
Customer Focus Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Customer Focus. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to keep your customers—and their most important needs—front and center.