A first, critical step in the process of rethinking the employee experience is for leaders to learn what their people truly need. While we all know how important it is to be data driven, according to Slack’s future forum report, 66% of executives reported that they’re designing their post-pandemic workforce policies with little to no input from their employees. The result is that many organizations are rolling out “one-size-fits-none” policies and approaches at scale. Such data-less policy decisions are not the result of malice or disinterest but frequently come down to the time and resources required to collect and make sense of employee data. (And no, a quick survey asking how many days a week your employees want to work from home won’t cut it.)
To Craft a Better Employee Experience, Collect the Right Data
Surveys, interviews, observation, and other tools can help you avoid “one-size-fits-none” policies.
November 01, 2022
Summary.
When rethinking their employees’ experience at work, leaders need tools that allow them to efficiently and effectively learn what their diverse group of employees actually needs so that they can craft policies accordingly. For the past 10 years, in their respective work, the authors have been applying techniques and tools typically used to understand users and customers to the design of employee experiences. In this article, they share a selection of these tools, illustrated with examples taken from the case of “ComCo”: a global communications agency that asked one author’s firm to help rethink the design of their regional offices as part of their “Workplace for the Future” initiative.