Conflict at work comes in many forms. Good conflict, the kind that is healthy, pushes us to be better as people and communities. Most organizations need more good conflict, not less. But sometimes, conflict can become malignant. It hijacks precious time, trust, and energy, turning allies against each other and distorting reality. This is what’s known as “high conflict,” the kind that takes on a life of its own, and eventually, leaves almost everyone worse off.
How to Work with Someone Who Creates Unnecessary Conflict
Don’t let them waste your precious time, trust, or energy.
August 17, 2021
Summary.
Disagreements on a team aren’t necessarily a bad thing. But you want to watch out for unhealthy conflicts that hijack precious time, trust, and energy. Often this type of animosity develops when there’s a “conflict entrepreneur” on your team — someone who inflames conflict for their own ends. The author suggests several actions you can take to identify these people and mitigate their negative impact, including resisting the urge to demonize them, spending more time with them, redirecting their energy when possible, and encouraging open disagreement and decency from everyone in the organization by establishing good-conflict practices.
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Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Leading People. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
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