Recently, like millions of people, I used a ride-sharing app on my smartphone. It was pretty uneventful and not something I gave much thought. Ride-sharing is simple and convenient, and it’s now an $80+ billion industry. But it wasn’t that long ago that it didn’t even exist. We had cars, we had riders, and we had drivers; but to work, ride-sharing needed smartphones. When they arrived, so did an enormous variety of conveniences and new experiences — some that became entire industries — that we never could have imagined.
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July 14, 2023
Summary.
Artificial intelligence is a kind of catalyst; it’s the next wave of truly transformative technology with potential we cannot yet fully envision or appreciate. Companies will start by using this new technology to do “old things” before discovering the new opportunities it creates. So, how should they go about this process? They should: start by experimenting, deploy for productivity, transform experiences, and then try to build new things. Throughout this process, they should prioritize security and responsible use.