Two fictional Walmart associates, Sean and Carla, have struggled with back pain for years. Both associates (as the company refers to its employees) recently had MRIs that came back abnormal. Sean opts to go to a surgeon affiliated with a local health system, using his traditional insurance coverage. Carla chooses Walmart’s Centers of Excellence (COE) program for spine surgeries.
Two Surgeries, Two Outcomes
What Walmart’s health care program looks like from the patient’s perspective
March 18, 2019
· Long read