Last Thanksgiving, I watched my father-in-law evaluate over one hundred exams for the high school class he teaches on the U.S. government. They were mostly short answer questions: matching different provisions of the U.S. Constitution, and explaining the contents of the Bill of Rights. The grading was tedious and time consuming, and took him hour after hour during what should have been a holiday. I started to wonder whether there could be a faster way.
How AI Could Help the Public Sector
A.I could be used to make government agencies more efficient, to improve to the job satisfaction of public servants, and to increase the quality of services offered. Applications of artificial intelligence to the public sector are broad and growing, with early experiments taking place around the world. In addition to education, public servants are using AI to help them make welfare payments and immigration decisions, detect fraud, plan new infrastructure projects, answer citizen queries, adjudicate bail hearings, triage health care cases, and establish drone paths. The decisions we are making now will shape the impact of artificial intelligence on these and other government functions. Which tasks will be handed over to machines? And how should governments spend the labor time saved by artificial intelligence?