As the Covid-19 crisis intensified in New York City there was a related parallel surge that posed a real threat to communication in the crisis — an explosion of critical email that at first exceeded our capacity to keep up. There was a real risk that important information would get lost, stalled, or fail to reach the right people, and that the sheer volume and density of expanding threads would distract people from their essential work. To address the threat, we applied crisis resource management (CRM) principles familiar to every emergency physician.
Tame Your Inbox Like an ER Doctor
Lessons on managing chaos from people who do it every day.
June 25, 2020
Summary.
As the Covid-19 crisis has intensified there has been a related parallel surge that poses a real threat to communication in the crisis — an explosion of critical emails. This creates a real risk that important information might get lost, stalled, or fail to reach the right people, and that the sheer volume and density of expanding threads could distract people from their essential work. To address the threat, apply crisis resource management principles familiar to every emergency physician.
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HBR Learning
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Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Writing Skills. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Capture your audience's attention with smarter emails, Slacks, memos, and reports.