In the early days of Twilio, the cloud communications platform company where I work, the company’s founders decided that priority number one was customer empathy. That’s not unique, of course. But as a company created by developers for developers, early on we all had the job of talking to customers constantly. When the company was younger, we worked in a small office where everyone knew everything that was going on.
Why We Ask Every New Employee to Code an App Their First Week on the Job
It’s not about skills — it’s about customer empathy.
December 23, 2016
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New!
HBR Learning
Developing Employees Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Developing Employees. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Support and challenge your direct reports to help them reach their potential.