Is the work of improving patient experience in conflict with physician well-being? The tension between them has been magnified by the challenges of the pandemic.
Patient Experience and Clinician Well-Being Aren’t Mutually Exclusive
Three ways to improve both — at the same time.
July 18, 2022
Summary.
Thanks to the stress imposed by the pandemic, patients’ frustrations and anger have soared and clinicians’ are exhausted emotionally, mentally, and physically. Health care leaders are eager to improve the patient experience but are concerned that doing so will further antagonize clinicians. But it is necessary and possible to improve both the patient experience and clinicians’ well-being at the same time. It entails emphasizing to physicians the positives about the care they are delivering, create a work environment where staffers feel psychologically safe to give and receive feedback, and tap the expertise of frontline caregivers to develop systemic fixes.
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New!
HBR Learning
Change Management Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Change Management. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Change may be the only constant in today's organizations. Here's how to lead through it.