It’s a challenge to work with people — peers, junior colleagues, or even bosses — who just don’t listen. Whether your colleagues interrupt you, ramble on, seem distracted, or are always waiting for their turn to talk, the impact is the same: You don’t feel heard, and the chances for misunderstandings — and mistakes — rise. Are there tactics you can use to encourage your colleagues to listen better? Should you talk to them about their poor listening skills? What’s the best way to deliver the message?
It’s frustrating to work with people who don’t listen. Whether your colleagues interrupt you, ramble on, or seem distracted, the impact is the same: you feel ignored and the chances for misunderstandings — and mistakes — rise. There are, however, ways you can encourage your colleagues to listen better. First, consider their work styles. Ask them how they like to receive information. Some people are visual; others are verbal. Second, be an empathetic listener. Let your colleagues say what they need to. When there’s a natural pause in the conversation, validate their points, and then share your thoughts. Third, highlight the magnitude of your message when you’re communicating a critical point. Say: “I have something important to say. And I need you to listen.” Finally, sometimes it’s necessary to call out your colleague’s behavior — but try to do it in a positive, compassionate way. Say: “You seem distracted. Is there anything I can help you with?”