A core challenge of management is to ensure that the organization’s priorities, strategies, and metrics are consistently embraced and that any impediments are identified and addressed quickly. At Salt Lake City-based Intermountain Healthcare, ensuring the alignment of all these things to provide extraordinary care requires a constant regimented focus across our 23 hospitals, 170 clinics, and 850,000-member health insurance plan. To achieve that, we have implemented a model of daily huddles on an extensive scale. In this article, I’d like to share the insights we’ve gleaned from the model’s first full year of operation, which hopefully organizations in health care and many other industries will find useful.
How a U.S. Health Care System Uses 15-Minute Huddles to Keep 23 Hospitals Aligned
Intermountain Healthcare holds more than 2,500 huddles every morning.
November 29, 2018
Summary.
A core challenge of management is to ensure that the organization’s priorities, strategies, and metrics are consistently embraced and that any impediments are identified and addressed quickly. At Salt Lake City-based Intermountain Healthcare, ensuring the alignment of all these things to provide extraordinary care requires a constant regimented focus across its 23 hospitals, 170 clinics, and 850,000-member health insurance plan. To achieve that, it has implemented a model of daily huddles on an extensive scale. In this article, Intermountain’s CEO shares the insights gleaned from the model’s first full year of operation that organizations in health care and many other industries will find useful.