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Holiday Human-Capital Culling Could Cost

Harmonious Workplaces

In-person, low-paying positions in retail, hospitality, restaurants, and healthcare remain in strong demand, though they may not attract highly skilled talent with college degrees or advanced credentials. Human capital theory states that organizations derive their value through the KSAOs on loan to them from the people who work there.

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Startup Founders Weigh In on CX Innovation in a COVID-19 Era

1 to 1

At the recent MIT Sloan Retail Conference 2020: Modeling the New Normal , a panel of startup founders shared their experiences adapting to the changes brought on by the COVID-19 pandemic and their outlook on a new retail landscape. Normandin said these pressures forced him to move even faster to acquire and serve customers.

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Top 10 Consulting Firms in the Middle East

Management Consulted

We’re continuing our Top 10 Consulting Firms series this week by focusing our expert eye on the Middle East. Here we go! When we say Booz & Company, what we do not mean is Booz Allen Hamilton; they split about 5 years ago. What are we thinking!? Strategy& (PwC). McKinsey & Company. McKinsey at #4?

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The Innovation Health Care Really Needs: Help People Manage Their Own Health

Harvard Business

Whereas new technologies, competitors, and business models have made products and services more affordable and accessible in media, finance, retail, and other sectors, U.S. Since its founding in 2010, Iora has attracted more than $123 million in funding and now operates 37 practices serving 40,000 patients in 11 states. Insight Center.

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The Biggest Obstacles to Innovation in Large Companies

Harvard Business

But there are thorny cultural, strategic, political, and budget issues that must be confronted by CEOs and other leaders if they want to ensure that their organizations can be hospitable to — rather than hostile to — new ideas. We invited survey respondents to cite as many factors as they wanted from a list.

Company 53
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Is M&A the Cure for a Failing Health Care System?

Harvard Business

Hundreds of millions of Germans, French, English, Scandinavians, Dutch, Danish, Swiss, Canadians, New Zealanders, and Australians get comparable or better health services for half of what we pay. Are old-guard institutions, like hospitals and nursing homes, on the verge of extinction? Could this be it?

System 28
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Listen to Your Employees, Not Just Your Customers

Harvard Business

When the big video streaming service surveyed customers who renewed subscriptions, it discovered, paradoxically, that some customers stayed with Hulu even when they didn’t necessarily have a positive perception of the brand overall. We didn’t want them only thinking about retention.” Are we easy to work with?

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