Keeping the Human Element in Customer Service While Using AI and Chatbots - SPONSOR CONTENT FROM TELEPERFORMANCE
Harvard Business
SEPTEMBER 11, 2018
This blended digital-plus-human touch approach to service and support is at the center of the outsourced omnichannel customer experience management created by Teleperformance, the industry’s worldwide leader, present in 76 countries. TP BOT is also able to support the work of agents, as they work with customers.
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