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How Our Hotel Used Data to Make Our Laundry Service Glamorous

Harvard Business

In early 2016 some numbers surfaced at a few of the Dorchester Collection’s luxury hotels that caught leadership’s attention: Complaints about our laundry service were on the rise, as was the cost of compensating guests for damage to their clothes. One hotel had to replace a fabulously expensive Givenchy evening gown.

Hotels 28
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Technology is Changing Unexpected jobs

Martinka Consulting

A good analogy is a hotel; if they don’t rent the room today, they can’t rent it twice tomorrow. The company’s website was a brochure and within a couple months he converted it to an ordering system, almost eliminating phone calls and phone tag. Bill bought a company that, in simple terms, sold blocks of service time.

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How RPA, NLP and ML will create the virtual workforce of tomorrow

Tom Spencer

Unlike structured database information that rely on schemas to add context and meaning to the data, unstructured information must be parsed and tagged in order to extract meaning from the text. For example, rather than needing to code, NLP can help users ask questions about complex data sets.

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How to Attend Conferences as a Businessperson

Tom Spencer

Watch name tags and look for opportunities. Hang out in the host hotel and observe where others are gathering. Be armed with some information about your company’s latest innovations or new services. Select high quality contacts who may offer value.

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Self-Serving Customer Service - Henman Performance

Henman Performance Executive

Unlike many hotels, Marriott doesn’t charge extra for internet. The Ritz charges a third more per night and then tags on a $12.99 Last week I stayed in a nice hotel in Miami. No, I haven’t been living among aliens, just pondering. It’s what I do. This week I’m staying in a beautiful Marriott in Delray Beach Florida.

Hotels 28
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The elegance of nothing

Seth Godin Blog

The red sole of a Louboutin shoe, or the elegant tag on a pair of Tom’s? If Nike announced that they were opening a hotel, you’d have a pretty good guess about what it would be like. What ever happened to details? The sweeping fenders of a Porsche 911 or the needless complications of a fancy watch…. Is this what we’ve come to?

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Thinking Like a Consultant: Paralysis by Analysis

Management Consulted

Sure, we had a nice meal that evening on the river in Asheville, and we stayed in a convenient corporate chain hotel near the airport, but I couldn’t sleep that night. What is the price tag on doing the right thing? But we didn’t follow through. My damn scenario planning had kept us from just going for it.

Analysis 100