Organizational Talent Consulting

APRIL 8, 2024

Given the significant challenges increased workplace uncertainty poses, from decision-making and strategic planning to employee engagement and personal well-being, leaders need to reduce stress proactively. Management Science. Journal of Personality and Social Psychology, 82 (1), 112-127. The good news? Here is how to begin.

Efficiency 84

Efficiency Productivity Journal Survey 84

Melissa Agnes

AUGUST 27, 2014

Emory did a beautiful job at managing this crisis, but not all healthcare institutes are as prepared as Emory was. Workshop outline: Social media for healthcare. What are the opportunities that social media brings to the table for the healthcare industry? How social media impacts your reputation.

Media 80

Media Government Healthcare Management 80

Melissa Agnes

JUNE 4, 2014

An amber alert was issued at 7pm and the picture of the abductor, taken from the hospital’s security footage, was plastered all of local media and social media. This, ladies and gentlemen, is a great example of the power of social media in emergency and crisis situations. Step 2: Plan and train your team.

Media 89

Media Healthcare Case Studies Case Study 89

Melissa Agnes

AUGUST 12, 2014

As my mind continually wraps around risk and crisis communications (I can’t help it, it just works that way), this study leaves me with a question of concern: If trust in executives is at an all-time low, how can this work against your organization in a crisis? The Social CEO. Think about it. Are you seeing the dilemma?

Energy 100

Energy Development Media Strategy 100

Melissa Agnes

SEPTEMBER 9, 2014

Let me paint you a picture: It’s early morning and your social media monitors catch wind that Twitter is beginning to populate with tweets against your organization. While your team gets to the route of the problem, the clock continues to tick and the news of the crisis continues to spread. Sound like a nightmare?

Engineering 88

Engineering Media Exercises Efficiency 88

Melissa Agnes

JUNE 8, 2014

Welcome to episode #001 of The Crisis Intelligence Podcast with Captain Chris Hsiung and Shino Tanaka. When I think “crisis intelligence” I immediately think of the Mountain View Police Department in Silicon Valley. It’s a conversation that impressed and inspired me. Podcast'

Media 85

Media Trends Banking Course 85

Melissa Agnes

JUNE 10, 2014

Crisis and issues management is an increasingly important topic for organizations today and there are so many interesting people and organizations out there doing it right. Agnes + Day is excited to introduce The Crisis Intelligence Podcast! Listen to the latest episodes of The Crisis Intelligence Podcast.

Media 97

Media Interviews Government Management 97

Consulting Matters

FEBRUARY 2, 2021

Providing safe work conditions, equitable pay and reasonable management should be considered “cover charges” for the privilege of hiring others to work for you. It puts a lot of pressure on managers to be everything to everyone. Most want to do the right thing but oftentimes their hands are tied.

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System Resources Energy Company 234

Melissa Agnes

OCTOBER 20, 2014

I’m always on the look out for new ways to leverage social media and mobile technology for crisis management. Listen: TCIP #020 – Managing The Ebola Crisis With Bill Boyd. How to determine what social channels to use for crisis communication. Case Studies Crisis Communication'

Strategy& 89

Strategy& Strategy Strategy Case Study 89

Melissa Agnes

MARCH 6, 2018

Becoming crisis ready is a process. Fortunately, there’s a method to this process that can take any organization, of any size, type, and industry, from their current level of crisis readiness, straight through to building an invincible brand—which, as you know, is the ultimate benefit of being crisis ready.

Culture 68

Culture Handbook Tools Strategy 68

Melissa Agnes

DECEMBER 11, 2014

It’s a major mistake to treat issue and crisis as interchangeable terms. Not only do they have very distinct meanings, but they need a different management response. Issues can be the warning signs that a crisis is possible. And issue management can be regarded as a powerful tool for crisis prevention.

Media 99

Media Conference Chemicals Interviews 99

Melissa Agnes

SEPTEMBER 26, 2014

I had the opportunity to present a crisis management workshop to some very savvy and fascinating professionals within the healthcare sector of the United Arab Emirates and Saudi Arabia. From The Crisis Intelligence Blog. These Smart Social Media Tactics Will Help You Prevent A Crisis. Dubai was pretty awesome.

Airlines 79

Airlines Media Healthcare Resources 79

Harmonious Workplaces

OCTOBER 24, 2023

In 1997, Jim promoted me from CSR (customer service representative) to assistant manager of Blockbuster within a few months just prior to my graduation from college. I also handled recruitment, payroll, inventory management, and other store operations. Here, the rubber met the road when I could take how I learned to train others at St.

Hotels 52

Hotels Training Training Exercises 52

Melissa Agnes

OCTOBER 31, 2014

I wanted to publish a post today on something scary related to crisis and emergency management, but the more I thought about what that something could be, I realized that I probably scare you (at least on some level) every week as I detail the realities and challenges of crisis management in this real-time and digitally-connected world.

Healthcare 74

Healthcare Conference Media Ethics 74

Tom Spencer

APRIL 18, 2020

Aspects of social behavior initiated as part of the response to COVID-19 will partly normalize. That being said, I think there are three issues to consider for anyone planning on going into consulting. In 2008, consulting projects still went on, but they shifted more towards necessary functions or cost management projects.

Consulting 88

Consulting Government Industry Course 88

Melissa Agnes

AUGUST 29, 2014

From The Crisis Intelligence Blog. Emory’s Excellent Crisis Communication on Facebook. Does Common Sense On Social Media Come With Age? Melissa Agnes to Conduct Crisis Management Workshop at the GCC Government Social Media Summit in Dubai. Social Media for Healthcare: What’s The Potential?

Media 76

Media Fashion Resumes Healthcare 76

Melissa Agnes

MARCH 10, 2014

I recently had the opportunity to join an NYU graduate class in a Twitter chat on crisis communications. Q1: How is a crisis today different than in years past? Q2: How much time do have to respond to a crisis online? Sometimes crisis happens because the mishandle of an opportunity. Assess the Crisis Situation.

Media 85

Media Fashion Study System 85

Melissa Agnes

SEPTEMBER 5, 2014

As much as I enjoy the summer months, I love my work and as the fall lineup of speaking engagements, crisis simulations and crisis planning begins to take shape, I find myself rejuvenated and ready to rock and roll! From The Crisis Intelligence Blog. What To Look For When Engaging a Crisis Management Professional.

Media 78

Media Trends Resources Tools 78

Melissa Agnes

MARCH 3, 2014

Twitter is the social media platform that dominates the dissemination of news, updates and discussions in a crisis. So what does this mean for your crisis communications? All in all, it seems that Twitter should absolutely remain to play a leading role within your crisis communications strategy. Crisis Communications'

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Report Media Tools Development 103

Melissa Agnes

FEBRUARY 10, 2015

It’s true that the risk of a data breach can never be 100% eliminated (unless you go completely off the grid and back to a world of paper and wire phones), but it can be minimized and then planned for. In fact, it is your responsibility to minimize and plan for this risk. How to minimize the risk of a data breach crisis.

Data 72

Data Media eBook Insurance 72

Melissa Agnes

JUNE 3, 2014

However, if you’re monitoring social media in real-time, you will become aware of the issue as it grows and really turns into an issue in need of your attention. Identifying the trigger points that indicate that an issue needs to be escalated to the crisis team. An issue is an issue and a crisis is a crisis.

Management 82

Management Case Interview Media Airlines 82

Melissa Agnes

DECEMBER 14, 2014

Welcome to episode #028 of The Crisis Intelligence Podcast, with Melissa Agnes and Brigitte Stock. When this happens, the task of successfully managing the crisis becomes even more of a challenge. How social media impacts the need for cross-cultural communications in managing crises today.

Culture 84

Culture Trends Media Strategy 84

Melissa Agnes

MAY 26, 2014

We are frequently reminded that the art of crisis communications and crisis management is a tough one to master. Some people do it right in a crisis. So, let’s look at what to avoid when confronted with a crisis. Ignore the crisis … It’ll go away right? Today, speed is everything.

Management 105

Management Film Training Training 105

Melissa Agnes

SEPTEMBER 2, 2014

When you hire a crisis management professional or firm, whether prior to or during a crisis, expectations of both parties need to be clear. Surprises are not something you want to experience while managing a crisis, the crisis will present you with enough of those on its own! Emotional intelligence.

Management 105

Management Emotional Intelligence Media Resources 105

Brimstone Consulting

JUNE 8, 2020

Move from “handling the crisis” to “moving beyond the crisis.” . “I In addition to trying to manage an increase in workload, many people are also facing increased demands on their time as they care for children who are home while schools, daycares, and summer camps remain closed, and care for elderly or sick family members.

Energy 52

Energy Productivity Leadership Development 52

Melissa Agnes

NOVEMBER 9, 2014

Welcome to episode #023 of The Crisis Intelligence Podcast, with Melissa Agnes and David Van. Social media and the online world have heightened the reputational risk that lingers and threatens today’s organizations. David often says that crisis management is not reputational risk management.

Management 87

Management Media Company How To 87

Melissa Agnes

AUGUST 28, 2014

The other day I had a conversation with someone who made a statement about the healthcare industry not needing to be on social media because no one cares about the nurses’ birthdays and little useless memes (I’m SOOO paraphrasing here!). What’s the point of social media for healthcare? Orla Merrigan.

Healthcare 95

Healthcare Media Guidelines Case Study 95

Melissa Agnes

MAY 13, 2014

In this age of social media, where individuals are fast learning the power of their individual and collective voices, organizations have been faced with a growing number of issues. Workshop: Effective Issues Management in this Digital Age. Determine when to let an issue evolve on its own, and when to jump in. In the News'

Management 79

Management Conference Case Study Case Studies 79

Melissa Agnes

NOVEMBER 27, 2014

When Crisis Comes Calling: Crisis Management for Business. Melissa Agnes, international crisis management speaker and consultant, was a recent guest on The Social Network Show, a radio show broadcasted out of Las Vegas, Nevada. Listen to Melissa Agnes’s interview on The Social Network Show.

Management 40

Management Interviews Media Examples 40

Melissa Agnes

NOVEMBER 10, 2014

When was the last time you looked at the risks you’ve already planned for and determined whether or not those risks have evolved or changed? As technology, social media and the online world continue to evolve, unfortunately, so do the risks that leave your organization vulnerable. Don’t think this applies to you?

How To 81

How To Exercises System Meeting 81

Melissa Agnes

JULY 27, 2014

Welcome to episode #008 of The Crisis Intelligence Podcast, with Melissa Agnes and Greg Power. In this age of social media and continual distractions, story telling is an art form that can help you be heard – and remembered – through the noise. But how can you achieve this when the stakes are so high and the pressure is on?

Culture 88

Culture Media Management How To 88

Melissa Agnes

AUGUST 25, 2014

As you probably know, I’ve been having an interesting debate with a fellow crisis professional on whether or not to shut social media down in a crisis. Now, let me begin by saying that the Ebola crisis is greater than this one Facebook page, as is Emory University Hospital’s efforts and response to the backlash.

Education 97

Education Case Study Case Studies Media 97

Melissa Agnes

JANUARY 5, 2015

In fact, as we saw with the Sony crisis in December, these risks and threats are only bound to grow – as are today’s crisis management challenges. So why not lead into 2015 on a crisis-intelligent note? 3 absolute must-do’s to help make your 2015 crisis-free. But let’s not be fooled.

Exercises 53

Exercises Training Training Policies 53

Martinka Consulting

APRIL 3, 2020

For most business owners I’m guessing your strategy is off track and any exit planning is on the back burner given our minds are on the ramifications of the COVID-19 virus. For tips on how to minimize damage I interviewed my friend Dan Weedin, who is a crisis and disaster management expert (you can see more about Dan at www.danweedin.com).

Management 40

Management Balance Sheet Training Training 40

Melissa Agnes

APRIL 25, 2015

Welcome to episode #046 of The Crisis Intelligence Podcast, with Melissa Agnes and Roman Gaponenko. Global events, from the Olympics to the Oscars to a global crisis that impacts the world at large, present unique challenges when it comes to crisis preparedness and crisis management. Running time: 50:08.

Management 40

Management Media Industry Groups 40

Melissa Agnes

MARCH 1, 2016

Your corporate culture directly impacts your organization’s crisis management. Successful crisis management has a lot to do with an organization’s corporate culture and the mindset it instils in its team members. The same goes for issues management. Chevy embraces issues management.

Culture 61

Culture Management Training Training 61

Melissa Agnes

FEBRUARY 3, 2015

Can any organization be a crisis communication pro? Being crisis-ready, crisis-intelligent, isn’t a mysterious quality that only a few people or organizations possess. So what would it take for your organization, your team, to be considered a crisis communication pro? Plan for the unpreventable. Make a list.

Media 67

Media Leadership Development Exercises 67