Melissa Agnes

JANUARY 5, 2015

In fact, as we saw with the Sony crisis in December, these risks and threats are only bound to grow – as are today’s crisis management challenges. So why not lead into 2015 on a crisis-intelligent note? So why not lead into 2015 on a crisis-intelligent note? But let’s not be fooled.

Exercises 107

Exercises Training Training Policies 107

Clarity Consultants

JUNE 30, 2023

What are the Benefits of Learning & Development Programs for Organizations When you’re spending the time and money training employees, you want to ensure that you’re getting the best bank for your buck–that’s where learning and development programs come in. Running a business during tough economic times can cause a lot of uncertainty.

Development 84

Development Training Training Agile 84

Melissa Agnes

JULY 9, 2014

Customer service programs and trainings are important. It’s important to educate and train your frontline to be able to engage and empower your clients, to build relationships and to humanize your brand. However, one area of the customer service training that often gets overlooked is issues management.

Training 77

Training Training Education Media 77

Melissa Agnes

SEPTEMBER 16, 2014

Editor’s Note: This is a great blog post that gives you an overview of what you can do, right now, to prevent a crisis. A social media manager loses their temper in a customer service post on Facebook. But, are they a crisis? How to avoid a public relations crisis. Not necessarily.

Media 95

Media Training Training Risk Analysis 95

Melissa Agnes

APRIL 16, 2018

I recently received the following comment on a post I shared to social media: Sometimes it’s just hard to start talking about crisis preparedness because no one wants to be involved in a negative event. Gaining internal buy-in from the right people to implement a crisis ready culture can sometimes feel like an uphill battle.

Exercises 53

Exercises Strategy Strategy Strategy& 53

Melissa Agnes

JANUARY 5, 2015

In fact, as we saw with the Sony crisis in December, these risks and threats are only bound to grow – as are today’s crisis management challenges. So why not lead into 2015 on a crisis-intelligent note? So why not lead into 2015 on a crisis-intelligent note? But let’s not be fooled.

Exercises 53

Exercises Training Training Policies 53

Epicflow

APRIL 6, 2022

The technology allows A&D organizations to transform their manufacturing processes, improve safety, optimize customer service, system management, and, of course, transform military operations. How can aerospace and defense organizations respond to present-day uncertainty and manage constant change? Artificial Intelligence.

Trends 52

Trends Industry Engineering Training 52