Remove our-people david-champagne
article thumbnail

Using an Algorithm to Figure Out What Luxury Customers Really Want

Harvard Business

Her mother, Kyle Richey, and her co-founder, David Richey, are known for helping luxury service businesses — including hotel, retail, fashion, and professional sports — develop brand-defining service standards. What are our strengths? In our minds, there were three distinct breakfast offerings at The Dorchester.

Hotels 28