Consulting Success
APRIL 29, 2024
Struggling to scale your service business? This episode unlocks the secrets to transforming your services into profitable packages that deliver consistent value. Eisha Armstrong, co-founder and executive chairman of Vecteris, dives deep into how to productize your services for growth. Learn how embracing a product mindset and specializing in a niche can boost your profits.
Harvard Business
APRIL 29, 2024
Companies that are struggling to find the right place to deploy new AI tech should consider use cases involving “voice of the customer” applications — parsing, interpreting, and responding to customer input from all different channels. They are typically easier to implement than employee productivity use cases because they don’t require as much behavior change, and easier to measure improvements in economic value because improving customer satisfaction often has a financial payoff.
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Office Skills
APRIL 29, 2024
When talking over the phone, you’re unable to rely on the nonverbal expressions that are so important in face to face conversations such as facial expressions, body language, use of […] The post Nine Telephone Etiquette Tips for Using your Best Voice appeared first on Office Skills Training.
Harvard Business
APRIL 29, 2024
Organizations in both the public and private sector have embraced nudges — small interventions designed to subtly steer individuals towards desired behaviors. But while nudges have a track record in getting people to choose the targeted options, will they stick with them? New research found they don’t — they use that option less often and for less time compared to people who made the choice without a nudge.
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LSA Global
APRIL 29, 2024
How to Accelerate Leadership Development to Unleash Potential Effective leadership matters. According to Gallup, leaders directly influence 70% of team engagement and performance. Unfortunately, the vast majority of leaders receive no leadership training prior to being promoted, and most companies rate their leadership development programs as ineffective.
Granite Leadership Strategies
APRIL 29, 2024
By Marsha Lindquist and Lou Kerestesy Every company bids to win but few companies plan their bid to win. Many companies assume they have a strategy to win. They copy their technical approach from another proposal. Then they price the proposal like a baked cake recipe. You can win that way if your competitors do the same – and if the Government bets on the hope of strong delivery in the absence of a compelling offer.
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