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NRF 2021: Trends that Retailers Bet will Outlast the Pandemic

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With 2020 in the rearview mirror, retailers are ready to embark on a new path forward. However, it’s impossible to look ahead without acknowledging the changes that the COVID-19 pandemic has imposed on retail businesses, their partners, and consumer expectations. The pandemic accelerated our live selling features.

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5 retail strategies that are here to stay

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At the 2020 National Retail Federation , on the eve of the pandemic, our writers noted that the future of retail was about removing barriers. Among so much change this much remains true, but how do we make retail experiences as easy and enjoyable as possible in our post-COVID world? Retailers need to remain nimble.

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Leveling Up: Consulting Skills for an AI-Powered World

Tom Spencer

This is the seventh of a seven-part series looking at artificial intelligence and its implications for the consulting industry. For example, in a retail setting, let’s say a fashion clothing client wants to understand the purchasing behaviour of their customers.

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If You're a SME Make Extra Money with GLG

Successful Independent Consulting

Most self-employed consultants I know have deep expertise in a certain function or industry, and nearly everyone would like to earn some extra money. When GLG launched in 1998, we called our expert consultants Advisors, and referred to them as our Council of Advisors. If this describes you, check out what I recently discovered.

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How do MBA Programs Prepare you for Consulting?

Tom Spencer

My goal in this set of articles is to give you key insights into the MBA experience and take you past the typical “surface level” discussions about how an MBA will prepare you for consulting. Our project analyzed the U.S. Business schools have incredible networks with individuals from top industries. Impromptu Client Engagement.

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Customer intent is a treasure trove of actionable data hiding in plain sight

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Insights into what customers want and need are more important than ever as the economy and market conditions change. Businesses are eager to unlock insights that can help them adapt to change and reengage customers. TTEC identified the top reasons (intents) customers contact companies across different industries for customer support.

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Startup Founders Weigh In on CX Innovation in a COVID-19 Era

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Disruptive companies are designed to, well, disrupt existing industries and business practices. But what happens when companies across the spectrum of industries and sizes are disrupted by a pandemic? After the pandemic broke out, “who our customer is quickly changed,” Maupin said.

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