industries financial-services our-insights managing-a-customer-experience-transformation-in-banking 
Tom Spencer
FEBRUARY 8, 2020
A few weeks ago, I had the opportunity to sit down with another blog contributor to the SpencerTom community, Jason Oh, to share our experiences about the consulting recruiting process. Why did you decide to pursue management consulting? Jeff : I had little idea about management consulting until my second year at university.
1 to 1
JULY 6, 2020
When customers reach out to a brand with sales or customer service questions, they increasingly do it from their mobile devices. Whether it be voice, chat or SMS messaging, digital-first mobile customer interactions are growing fast. But are companies ready to manage the shift to mobile? The short answer is no.
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Management Consulted
JULY 2, 2017
We’ve reviewed locations, employee counts, industry focus, and reputation of multiple firms in and around the Boston area – and this article will help you make life-changing decisions. Are you a consultant living in Boston? Looking to move to Boston? Considering Boston as potential choice among others, but are not entirely sure?
Harvard Business
SEPTEMBER 29, 2014
Based on our work with clients in a variety of industries from financial services to energy, here are three ways we’ve seen organizations embrace the analytics opportunities of today and transform from being the constraint into being the change agent for their company’s future.
Harvard Business
MAY 17, 2016
Companies born before the internet took hold have an enormous challenge: improving their online products and services at the warp speed of their online competitors. Newspaper, pay TV, magazine and other media companies that have been losing customers in droves to digital media firms like the Huffington Post or Netflix.
Harvard Business
JANUARY 22, 2018
After all, the very purpose of AI is to augment, improve, and ultimately replace human intelligence, which is still widely regarded, at least by us humans, as our key competitive advantage. Insight Center. The New York Public Library. It is tempting to regard artificial intelligence as a threat to human leadership. Sponsored by SAS.
Tom Spencer
JULY 4, 2020
As technology is continuously crafted to simplify the daily tasks in our lives, it is no surprise that peer-to-peer (P2P) mobile payments have revolutionized the way we spend and transfer money. These mobile payments have completely transformed the way people manage their transactions and are increasingly becoming a standard use in America.
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