It’s High Time Airlines Got Personal
BCG
AUGUST 31, 2016
Thanks to digital innovators such as Amazon and Netflix—not to mention travel industry disruptors such as Uber and Air-bnb—consumers’ expectations are on the rise. If other companies can offer a customized experience, why can’t a hotel or an airline? See Travel Innovated: Who Will Own the Customer, BCG Focus, January 2016.)
Let's personalize your content