Remove tech-and-innovation
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It’s High Time Airlines Got Personal

BCG

Thanks to digital innovators such as Amazon and Netflix—not to mention travel industry disruptors such as Uber and Air-bnb—consumers’ expectations are on the rise. If other companies can offer a customized experience, why can’t a hotel or an airline? See Travel Innovated: Who Will Own the Customer, BCG Focus, January 2016.)

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I Joined Airbnb at 52, and Here’s What I Learned About Age, Wisdom, and the Tech Industry

Harvard Business

Especially in the tech industry. The tech sector, which has become as famous for toxic company cultures as for innovation, and as well-known for human resource headaches as for hoodie-wearing CEOs, could use a little of the mellowness and wisdom that comes with age. Sounded good. I was a little intimidated. But I took the job.

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Innovation Should Be a Top Priority for Boards. So Why Isn’t It?

Harvard Business

Corporate directors and executives alike recognize that today’s pace of change continues to accelerate and that firms need to innovate to stay ahead. But are boards doing enough to support innovation, as they should? We found that, overall, innovation does not rank as a top strategic challenge for the majority of boards.

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How to Know Which Digital Trends Are Worth Chasing

Harvard Business

The rapid pace of digital change has put companies in the unenviable position of trying to decide which tech trends to invest in and when. All too often, much-touted “revolutionary” innovations offer only incremental benefits at best; at worst, they are a costly distraction. Insight Center. Sponsored by Accenture.

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3 Things Driving Entrepreneurial Growth in Africa

Harvard Business

Fatigue may be setting in for some Western investors’ interest in African innovation, particularly those that have yet to reap rewards to brag about. The most “boring” businesses by emerging tech standards, such as cement production or land ownership, often reap big rewards. Top of the Pyramid.

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The 4th Industrial Revolution: Avoiding Vanity Innovations

Confessions of a Consultant

About a thousand years ago I attended a conference when a so-called futurist predicted that my credit card would open up hotel rooms and car doors. We’ve been oversold on ‘tech’ so many times that it’s hard not to be skeptical. Technology Denier: I’ve always been a bit of an Ostrich around technology. Do a horizon scan.

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Are the Super-Rich Really Ruining the World’s Great Cities?

Harvard Business

” nodding towards a modern glass tower next to the Mandarin Oriental hotel. As we drive past Hyde Park on the way to or from the airport, he will say, “You see that building?” “Some of the apartments cost £50 million or more. And no one lives there—it’s always dark.”