What We Learned About Bureaucracy from 7,000 HBR Readers
Harvard Business
AUGUST 10, 2017
We recently asked members of the HBR community to gauge the extent of “bureaucratic sclerosis” within their organization using our Bureaucracy Mass Index (BMI) tool. This confirms what most of us have long suspected: large companies suffer from managerial diseconomies of scale. Bureaucracy is growing not shrinking.
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