Harvard Business

OCTOBER 25, 2016

In particular, I’d like to focus on three things Avaya did that other companies can learn from: Treat Innovation as a Risk-Management Exercise. Avaya embraced innovation as a risk management exercise. Too often, when Avaya delivered tailor-designed products and services for customers, the customer was not satisfied.

Methodologies 28

Methodologies Agile Metrics Exercises 28

Consulting Matters

DECEMBER 16, 2022

It provides mission and purpose, brand, vision, goals, desired customer experience, products, and service offerings. It includes: HR practices such as training, staffing and communication, performance metrics and rewards, and performance management and coaching. The people strategy is about the WHO.

Consulting 156

Consulting System Sales Meeting 156

Harvard Business

SEPTEMBER 24, 2018

Orange’s VBN is one example; another belongs to a large telco in Silicon Valley, where its teams huddle alongside those from customers to prototype products and services. At Grid70, one tenant reported a 30%–40% reduction in product development time after a redesign of their workspace.

Company 32

Company Case Interview ROI Engineering 32

Harvard Business

DECEMBER 19, 2017

Previously dominated by the likes of newspapers, magazines, gyms, utilities, and telecommunications firms, more products and services are being offered to more people through subscriptions than ever before. Philippe Marion/Getty Images. The subscription business model is booming.

Methodologies 28

Methodologies How To Metrics Sales 28

Harvard Business

MARCH 27, 2017

Consider the experience of one of the world’s largest footwear manufacturers, whose leaders engaged in an exercise that others can use to revamp the way they make decisions. Product innovations (such as sensors in athletic shoes to detect incipient injury) could add additional layers of complexity. Compile a list.

Exercises 28

Exercises Productivity Efficiency Methodologies 28