Emotional Intelligence Operations Productivity Training 
Rick Conlow
MAY 31, 2023
Our assessment identified a silo mentality throughout the organization and minimal leadership development or training. We addressed the issues with new communication channels, customer service and quality initiatives, on-going quality leadership training for all leaders (executives, too), and team development applications.
Rick Conlow
MARCH 25, 2020
Equally problematic is the lack of training and coaching so the team is competent and committed enough to give their best while striving to achieve the goals. Handling conflict constructively is an emotional intelligence skill. Employee turnover causes lower morale and employee productivity. Losing key employees.
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1 to 1
APRIL 28, 2022
In this blog post we’ll look at the pros and cons of a captive model versus outsourcing models and explore five ways that outsourcing contact centers can provide your company an ideal approach to improve CX, empower employees, accelerate digital transformation, and improve contact center operational KPIs. Hiring the right people.
Harvard Business
DECEMBER 13, 2017
Because I teach a course on Product Management at Harvard Business School, I am routinely asked “what is the role of a Product Manager?” ” The role of a Product Manager (PM) is often referred to as the “CEO of the Product.” Emotional Intelligence (EQ).
Rick Conlow
MARCH 25, 2020
Equally problematic is the lack of training and coaching so the team is competent and committed enough to give their best while striving to achieve the goals. Handling conflict constructively is an emotional intelligence skill. Employee turnover causes lower morale and employee productivity. Losing key employees.
1 to 1
MAY 10, 2021
Captive centers, those that are client owned and operated, provide resources directly to their organization. This may seem like an attractive option for brands that want to retain control of center operations, and ensure all associates remain on-brand and embrace the corporate culture. Faster and More Effective Training.
LSA Global
MAY 31, 2020
But, when teams are virtual, you need to double down on the fundamental management and team skills that you learned in new supervisor training. You are operating in a different medium and do not have the safety net that more personal and more informal opportunities for connecting can provide. Provide Virtual Team Tools and Training.
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