Consulting Success

MARCH 22, 2023

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Consulting 183

Consulting How To Leadership 183

Rick Conlow

MARCH 22, 2023

A superior customer experience is rare. I travel often. As a result, I live the best and worst customer experience’s companies have to offer. The poor examples outnumber the good. For example, recently I was going from Minneapolis to NYC. The plane was late, and the attendants crabby. When I got to my hotel, the clerk seemed annoyed with me. He acted more tired than I was.

Survey 98

Survey Training Training Bain 98

Epicflow

MARCH 22, 2023

In times of economic crisis, enterprises try to find ways to reduce their expenses and improve profitability to survive during tough times. However, some of the cost-saving measures they take can appear to be ineffective in the long-term perspective. How can companies save costs and at the same become more profitable and competitive during the crisis?

Resources 90

Resources Management Efficiency Operations 90

Johanna Rothman

MARCH 22, 2023

Back when I wrote Writing Secret 5: Decide on One Ideal Reader , I suggested there was one primary reader and other secondary readers. That's not wrong, but it's incomplete. Nonfiction writing causes people to decide, rethink, or change their actions, all a change of some sort. That means the ideal reader for a given piece is the person you want to change.

Report 88

Report Culture Sales Training 88

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Chad Barr

MARCH 22, 2023

If you are unfamiliar with the amazing capabilities of ChatGPT, you are missing something that is not only remarkable and extraordinary, but it is absolutely mind-blowing. It is an artificial intelligent (AI) platform that has consumed, learned from and trained from an incredible amount of data and information from the internet. It allows us to communicate with this platform as if we are communicating with other human conversations.

Interviews 52

Interviews eBook Leadership Development 52

Harvard Business

MARCH 22, 2023

The potential benefits are clear — but to realize them, service robots must be designed and implemented the right way.

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Wakeman Consulting Group: Dave's Blog

MARCH 22, 2023

I chatted with Drew McManus from UpStage CRM a few weeks back as I was about to fly to Ft Lauderdale for the Protect Ticket Rights event. We talked about all things arts/culture and the challenge of relevance. A few of the things that stuck with me as I went back through the recording and my notes: The correct question right now is about “relevance” : It isn’t whether or not arts/culture/entertainment/sports is dying, but it is about relevance.

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Sports Research Culture Data 45

Harvard Business

MARCH 22, 2023

A study of 80,000 employees found that remote employees were 32% more likely than their in-office peers to feel anxious in the wake of news about layoffs.

Research 58

Research Study Management 58

Seth Godin Blog

MARCH 22, 2023

All successful cultural change (books, movies, public health), has a super-simple two-step loop: AWARENESS TENSION –>Loop<– It’s easy to focus on awareness. Get the word out. Hype. Promo. I think that’s a mistake. Because awareness without tension is useless. The tension is like pulling back a rubber band. WHY would someone who becomes aware take action?

How To 40

How To Culture 40

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Harvard Business

MARCH 22, 2023

Assuming that someone from a marginalized group has thicker skin is inherently insensitive and othering.

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Groups 70