Harvard Business
NOVEMBER 23, 2016
Many “team-building” exercises are theoretical and the stakes are low. We also measured operational metrics like quality, safety, satisfaction and financial scores to gauge our progress compared to national standards of excellence. Our focus on meaningful problems was critical.
Harvard Business
MARCH 27, 2017
Consider the experience of one of the world’s largest footwear manufacturers, whose leaders engaged in an exercise that others can use to revamp the way they make decisions. In its fast-changing industry, big challenges loomed on many fronts. It consists of these four steps: 1. Compile a list.
Harvard Business
DECEMBER 13, 2016
For example, through a patient-journey-mapping exercise, the Care in Place team noticed that some of the senior patients being sent to the ER did not need to go. They emphasized the aim to reduce ER and hospital admissions, which aligned with the clinic’s key performance metrics.
Expert insights. Personalized for you.
28 
Let's personalize your content