1 to 1

MAY 20, 2024

The first 20-minute webinar, “ Mastering the Maze of CX Metrics & Money ,” was presented in April. Journey mapping is a valuable ongoing exercise but it’s not enough. This exercise uncovers strategic and investment opportunities leadership may be unwilling — or unable — to consider. Why are we not paying a competitive wage?

ROI 26

ROI Exercises Media Metrics 26

Comatch

AUGUST 29, 2022

This will force you to consider the causal reactions on variables that influence the “problematic” outcome metric. You can do this exercise in a structured way using an “Ishikawa” or “fishbone” diagram. Tip: Make identifying root causes a group exercise! five times (a.k.a. the “5 whys”) to achieve the right level of detail.

Exercises 52

Exercises Case Interview Financial Groups 52

LSA Global

MAY 26, 2023

Schedule Assessment New or transitioning new managers receive an email with a scheduling link to select a session that works for them.

Management 36

Management Comparison Training Training 36

LSA Global

DECEMBER 10, 2021

And yet far too many businesses invest in corporate training without meaningful or agreed-upon success metrics. The closer the case studies, simulations, exercises, and role plays are to the learner’s actual work environment and challenges, the more learners will improve their confidence and competence on the job.

Training 36

Training Training Exercises Case Study 36

Tom Spencer

MARCH 17, 2018

financial metrics, non-financial information, industry and macro statistics) along with rapid advances in machine learning technology now means that AI can be deployed to access and interpret data, which can be used to produce a clearer picture of an organisation and its external environment. The proliferation of corporate data (e.g.,

Data 87

Data Case Interview Financial Tools 87

Martinka Consulting

MARCH 5, 2015

Last week I discussed Rotary’s emphasis on sustainability, training and the use of metrics on International projects. There was a pre-test, post-test, ongoing monitoring, and each teacher had to create two exercises from a lesson plan, using technology. We have to have metrics. Part two of two.

Metrics 40

Metrics Training Training Exercises 40

Harvard Business

FEBRUARY 22, 2017

Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service? AHT is a culture killer.

Metrics 36

Metrics Video Fashion Report 36

Harvard Business

APRIL 18, 2017

” By imposing economic discipline , ruthlessly prioritizing segmentation, retention, and monetization, the metric assures future customer profitability is top of mind. Consequently, serious customer lifetime value metrics should measure how effectively innovation investment increases customer health and wealth.

Company 46

Company Metrics Exercises Examples 46

Harvard Business

OCTOBER 17, 2016

Of course such an exercise creates plenty of controversy in organizations entrenched in existing practices. For organizations interested in the promise of data, we offer five principles for using statistical algorithms to aid the personnel selection process: Pick the right performance metric. Other Interests?). Gather many data points.

How To 28

How To Metrics Resumes Data 28

Kates Kesler

AUGUST 11, 2014

Beyond the operational and financial exercises, supply chain design is a sophisticated organization design task. Thirty two years after its birth, what can global organizations and their designers still learn from the evolution of the supply chain? In part, they may not have an accurate understanding of the problem to be solved.

Enterprise 62

Enterprise Metrics Exercises Operations 62

CaseInterview.com

MARCH 16, 2020

Fatality Rate % x # of Patients = Total # of Deaths Example 1: If 10% of people die x 100 patients = 10 deaths Example 2: If 1% of people die x 1 billion patients = 10 million deaths The key metric that is overlooked by a lot of people is how many patients there will be as the virus progresses. It’s known as R0 (pronounced R-nought).

Analysis 144

Analysis Case Interview Interviews System 144

Harvard Business

OCTOBER 25, 2016

In particular, I’d like to focus on three things Avaya did that other companies can learn from: Treat Innovation as a Risk-Management Exercise. Avaya embraced innovation as a risk management exercise. It’s exciting and it works well, and it cannot be contemplated without believing innovation is a risk-management exercise.

Methodologies 28

Methodologies Agile Metrics Exercises 28

Harvard Business

JULY 27, 2017

To get there, companies should take the time to level-set their efforts with three strategic exercises: Reexamine your goals and strategy. Make sure to use the right metrics when measuring success and identifying areas for growth. Look for evidence of mobile impacting web or in-store sales — that is a metric that counts.

Strategy 33

Strategy Strategy Strategy& Metrics 33

Harvard Business

APRIL 9, 2018

During a recent time tracking exercise, I discovered I’m actually at the low end of the spectrum, spending about 1.35 But analyzing the emails I received taught me an important lesson about why it’s essential to exercise stringent judgment: each “yes” leads to a cascade of (typically unforeseen) work.

Case Interview 43

Case Interview Exercises Interviews Metrics 43

LSA Global

DECEMBER 3, 2019

Keep the big picture in view.Once the leadership team fully agrees on the vision , mission , values , success metrics, and strategic priorities , you must also agree upon not only the path that will get you there but also how work will get done from a cultural perspective to best execute the strategy. Open the Floor.

Strategy 36

Strategy Strategy Strategy& Leadership 36

Consulting Matters

DECEMBER 16, 2022

It includes: HR practices such as training, staffing and communication, performance metrics and rewards, and performance management and coaching. I typically am not a fan of values exercises with executives because what they come up with is often what they think makes them sound better but doesn't reflect their true values.

Consulting 156

Consulting System Sales Meeting 156

LSA Global

APRIL 4, 2018

Involve cross-functional teams in “playing” with the different metrics that will impact the strategy; the exercise will inform better decisions and avoid costly mistakes and misdirection. One way to “test out” the strategy at lower levels is to experiment using an interactive business simulation. The Bottom Line.

Cash Flow 34

Cash Flow Strategy Strategy Strategy& 34

LSA Global

JUNE 5, 2017

Measure impact by correlating high and low skill adoption to your key performance metrics and providing individual coaching scorecards for participants and their manager. The mental exercise of summarizing facts, drawing conclusions, and thinking through possible ramifications will help you truly absorb the knowledge and make it your own.

Talent 48

Talent Management Metrics Exercises 48

Harvard Business

JUNE 8, 2018

CFOs of these companies themselves admit that they cannot justify their market capitalizations based on traditional metrics. Analysts increasingly rely on non-GAAP metrics. This is an outcome of the growing divergence between what companies consider as value-creating metrics and those reported as profits in the GAAP.

Financial 28

Financial Report Cash Flow Metrics 28

Harvard Business

JUNE 1, 2018

The pleasant bike lanes that mayors introduced to make cities more humane have morphed in this driven city into “ cycle superhighways ” where lycra-clad bankers from the City are hell-bent on outperforming their time-to-work record from the day before, complete with iPhone on arm measuring a veritable research-lab-worthy set of metrics.

Benchmarking 53

Benchmarking Sports Metrics Exercises 53

Harvard Business

SEPTEMBER 24, 2018

Some eschew metrics altogether, gambling they will learn as they go when it comes to measuring what’s important. Many prefer the soft metrics, such as satisfaction and engagement mentioned above, and still others defer measurement into the future, minimizing expenses while awaiting a business case to emerge.

Company 39

Company Case Interview ROI Engineering 39

Harvard Business

MARCH 7, 2017

Try this simple exercise: Think about the last major purchase for which you sat on the buying committee. The content is highly prescriptive, guiding customers through the stages of decision making, assessing their readiness to provide wellness benefits, and walking them through benchmarking exercises and even RFP builders.

B2B 35

B2B Travel Benchmarking Sales 35

Consulting Matters

DECEMBER 30, 2020

For me, I like to do sort of the nerdy backend and make sure that the tech is in place, the steps are in place, the process is in place, the routines are in place, the metrics are in place to make sure what your doing works. Jen has been a huge help for me in learning how to make exercise a part of my daily routine.

Exercises 156

Exercises Video Marketing System 156

Consulting Matters

DECEMBER 30, 2020

For me, I like to do sort of the nerdy backend and make sure that the tech is in place, the steps are in place, the process is in place, the routines are in place, the metrics are in place to make sure what your doing works. Jen has been a huge help for me in learning how to make exercise a part of my daily routine.

Exercises 156

Exercises Video Marketing System 156

Harvard Business

MARCH 13, 2018

Doug embraced this idea and, in turn, explained how his company was using metrics and working group meetings to compel tangible advances in each inspection area. Later, in our annual comprehensive training exercise — a 30-day crucible in the Mojave Desert of California — we continued to benefit from our close collaboration.

Operations 38

Operations Exercises Conference System 38

Harvard Business

SEPTEMBER 8, 2016

But there’s a trick at play here that isn’t immediately obvious to the people participating in the exercise. ” Now they’re both metrics. It’s a classic heart-versus-head situation. Generating greater profits and better returns to shareholders, or producing greater revenue from customers?”

Metrics 28

Metrics Exercises Construction Groups 28

Harvard Business

MARCH 31, 2017

.” Focus on key metrics. Boosting your financial expertise requires figuring out the metrics by which your company measures success. That metric is often expressed in the form of a ratio. ” This can be a useful exercise, but don’t let it consume you, says Ruback. It just takes effort,” he says.

Finance 28

Finance Balance Sheet How To Metrics 28

Organizational Talent Consulting

AUGUST 7, 2023

Leaders should exercise caution and approach the change thoughtfully or risk being seen as the problem. It is common for organizations to become anxious at the suggestion of change. Overcoming resistance to change begins with establishing a desire for survival and reducing learning anxiety through creating a sense of psychological safety.

Culture 52

Culture Financial Leadership Deloitte 52

Harvard Business

MARCH 13, 2018

And they used teaching aids to engage employees in interactive exercises, such as role-playing and group discussions, so they could practice the desired behaviors and learn ideas and tips about how to deliver on the brand values in the customer experience.

Company 51

Company Training Training Culture 51

CaseInterview.com

SEPTEMBER 9, 2019

A business metric is only unusual if you don't understand the business. Here's another interesting exercise. Now, try to do the same issue tree note-taking exercise with the candidates who did not do as well on the case. In other words, I shift from seeking to analyze , to seeking to understand. (In

Case Interview 40

Case Interview Interviews Data Exercises 40

Harvard Business

DECEMBER 8, 2017

So aside from literally flying over cities, I’ve created a mental exercise to help us envision this many people. You can see vast wind farms along ridgelines, of course, but I use one shorthand metric to gauge progress: how covered are the rooftops? .” Grappling with a number like 7.5 It’s a Yankee Stadium and a half.

Energy 28

Energy Finance Metrics Course 28

Harvard Business

AUGUST 26, 2016

Think about your conversations with dubious colleagues as a savvy variant of the pre-mortem — i.e., an exercise that evaluates everything that could go wrong in the future. Having clear metrics to track progress enables you, and your critical colleagues, to gauge how you’re doing. You and Your Team Series. Decision Making.

Metrics 28

Metrics Exercises Recruiting Recruitment 28

Harvard Business

FEBRUARY 22, 2017

Similarly, due to its scale, it can increase civic engagement by helping more people exercise their political rights and vote. Good measures and metrics help an organization understand the efficacy of its actions but also whether efforts are directed in a productive way. We saw this in the most recent U.S.

Research 28

Research Metrics Exercises Productivity 28

Harvard Business

JULY 26, 2017

In many cases, especially in the near term, humans will be required to exercise this sort of judgment. Reward Function Engineering has to consider the possibility that the AI will over-optimize on one metric of success, and in doing so act in a way that’s inconsistent with the organization’s broader goals.

Engineering 28

Engineering Exercises Training Training 28

CaseInterview.com

NOVEMBER 26, 2019

It is ridiculous how fast Ali Raisman and Jordyn Wieber are on the floor exercises. the key is to actually do a reasonableness test by finding some other metric that should be correlated to the number you're estimating. (By On TV, you really don't grasp the incredible speed with which these women flip and twist within a single jump.

Case Interview 71

Case Interview Resumes Interviews Training 71

Harvard Business

OCTOBER 9, 2017

Rita Charon, a pioneer in the rising discipline of narrative medicine , stated : I used to ask new patients a million questions about their health, their symptoms, their diet and exercise, their previous illnesses or surgeries. I don’t do that anymore. A Way Forward.

Guidelines 44

Guidelines Efficiency System Meeting 44

Harvard Business

JANUARY 2, 2018

In the Irvine, California office of law firm Bryan Cave, managing partner Stuart Price and I led employees through an exercise to define collective norms. One of the metrics they follow is how long it takes to properly greet customers. We asked participants: “Who do you want to be?” You set the tone.

Training 28

Training Training Survey Report 28