Remove capabilities our-insights winning-the-expectations-game-in-customer-care
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What Sales Teams Should Do to Prepare for the Next Recession

Harvard Business

Digital tools and analytic techniques that have flourished in recent years can help make sure those basics are taken care of. Our recent benchmarking of nearly 900 B2B companies underscores the importance of these tools. Photographer is my life./Getty Getty Images. Recessions catch many companies by surprise, with predictable results.

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Why consulting?

Management Consulted

What we didn’t expect was the diversity of responses! Half of the class was devoted to examining different models and learning the game theory behind strategic decision making; in the remainder of the class, we applied that knowledge and analyzed different industries. You wowed us! We hope you enjoy these as much as we did!

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Putting Customers at the Heart of Your Brand to Create Passionate Fans: What Microsoft Learned About Customer Engagement in the Sports Industry - SPONSOR CONTENT FROM Microsoft

Harvard Business

In the age before the digital revolution, marketers used to tell customers about a product and then work through a traditional step-by-step purchase funnel. It starts by inspiring your customer to tell your story in an authentic way, by building empathy and creating an emotional connection that turns customers into fans.

Sports 28