capabilities our-insights using-rapid-process-digitization-to-transform-the-customer-experience Operations Related Topics 
Progressus
OCTOBER 27, 2023
They provide customized, knowledge-based services to their clients. And —rather than selling physical products, they deal in less tangible resources like time, insights, and expertise – billed either by hour or by project. However – customers are changing the way they work with firms and what they expect from those engagements.
1 to 1
JUNE 16, 2022
This article first appeared in the Customer Strategist There’s a fundamental shift happening when it comes to customer experience, both in expectations and capabilities, but too many brands aren’t prepared to meet the moment. They may intend to improve experiences, but this approach actually has the opposite effect.
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Harvard Business
JANUARY 31, 2017
In just a few years digital technology has connected an ever-growing number of people, sensors, and devices. It’s created new business and social networks, resulted in new ecosystems, and transformed our economy. Our research focused on 344 enterprises* listed on U.S. What Digital Leaders Do Differently.
Harvard Business
MAY 17, 2016
Other companies that are making the transition to the digital era face similar challenges from digital natives. Newspaper, pay TV, magazine and other media companies that have been losing customers in droves to digital media firms like the Huffington Post or Netflix. times faster in percentage terms.
Harvard Business
JULY 24, 2018
In an era of transformative cognitive technologies like AI and machine learning, it’s become obvious that people, practices, and systems must become nimbler too. Insight Center. How companies are using artificial intelligence in their business operations. Walker and Walker/Getty Images. Adopting AI.
Harvard Business
JANUARY 24, 2018
Insight Center. Most companies are already moving rapidly to acquire new capabilities. Some companies are transforming themselves into “intelligent enterprises,” in which all processes are digitized, decisions are data-driven, and machines do the heavy lifting — both physical and cognitive.
Harvard Business
OCTOBER 12, 2016
As businesses enter the unchartered waters of machine intelligence – where machines learn by experience and improve their performance over time – researchers are trying to predict its impact on jobs and work. Experience with Robotic Process Automation (RPA) seems to confirm this prediction. Insight Center.
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