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AUGUST 18, 2021

At the 2020 National Retail Federation , on the eve of the pandemic, our writers noted that the future of retail was about removing barriers. Among so much change this much remains true, but how do we make retail experiences as easy and enjoyable as possible in our post-COVID world? Optimize the cloud for omnichannel support.

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Harvard Business

JUNE 23, 2017

When that happens, D&A initiatives can falter — not delivering the insights needed to drive the organization forward or inspiring confidence in the actions required to do so. What’s the best way to build effective D&A capabilities? Insight Center. Putting Data to Work.

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Data How To Enterprise Travel 28

1 to 1

DECEMBER 7, 2021

And this isn’t to say traditional brick-and-mortar shopping is dead, but brands need to be aware how to deliver a great hybrid experience of digital, physical, and everything in between. To prepare for another round of deals, delays, and determination here are 5 key strategies retail customer service can employ to win 2021’s Black Friday.

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