Remove capabilities growth-marketing-and-sales our-insights the-roots-of-organic-growth
article thumbnail

Integrate Analytics Across Your Entire Business

Harvard Business

Yes, these obstacles can seem daunting at first, but our experiences tell us that they are not insurmountable. Following are tips organizations can follow to drive a horizontal focus on analytics and achieve their desired business outcomes, such as customer retention, product availability, or risk mitigation.

article thumbnail

How Cloud Computing Is Changing Management

Harvard Business

That makes it imperative to start thinking about how management will be changed by the most impactful information technology of our time: cloud computing. How organizations are changing. yagi studio/Getty Images. Theories and practices of management often spring from the opportunities created by new technologies.

article thumbnail

The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

According to a new book by Harvard Business School’s Ranjay Gulati, it is customer-centric firms—those with a so-called outside-in perspective—that are most resilient during turbulent markets. Executive education students at Harvard Business School. Best Buy, Cisco, Target, Starbucks, and Jones Lang LaSalle come to mind.