Benchmarking Industry Metrics ROI 
1 to 1
DECEMBER 13, 2021
Invest and act on great customer experience Understanding the importance of building an organizational CX competency is a crucial first step, but without an executable strategy, organizations will continue to lag industry leaders. 3 questions to ask during this step: What metrics will you use to benchmark and improve the customer experience?
Harvard Business
MARCH 7, 2017
By 2012, our research shows, nearly 60% of a typical B2B purchasing decision — researching solutions, ranking options, benchmarking pricing, and so on — was happening before the buyer even had a conversation with a supplier. Programs to support employee wellness and keep health care costs in check are a fairly new type of service.
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