tech-and-innovation 
BCG
AUGUST 31, 2016
Airlines need to get personal with their customers. Thanks to digital innovators such as Amazon and Netflix—not to mention travel industry disruptors such as Uber and Air-bnb—consumers’ expectations are on the rise. If other companies can offer a customized experience, why can’t a hotel or an airline?
Management Consulted
OCTOBER 3, 2012
For instance, we examined predatory pricing in the airline industry and illegal product tying by Apple, Microsoft, and AT&T. For instance, we examined predatory pricing in the airline industry and illegal product tying by Apple, Microsoft, and AT&T. What we didn’t expect was the diversity of responses! You wowed us!
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