How One Airline Is Using AR to Improve Operations
Harvard Business
APRIL 5, 2022
Lessons in enterprise AR’s potential from China Southern Airlines.
Crazy Airline Gobbledegook Nonsense
The Crazy Lives of Consultants
OCTOBER 21, 2013
The airline business is like nothing on earth, and airline people are some of the most common interactions we consultants have. Aircraft - This is one of the most common words to escape from the lips of airline people. But no one outside the airline industry says aircraft. Airline personnel have mastered passive voice!
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Merging Competitors: U.S. Airways and American Airlines
Harvard Business
APRIL 10, 2024
If you’re navigating a merger, this episode is for you.
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Improving Airlines’ On-Time Performance
BCG
SEPTEMBER 21, 2016
In the airline business, one late aircraft early in the morning can lead to more than 70 delayed planes later in the day. Shaving one minute off the time each aircraft is on the ground between flights can save $5 million to $10 million a year in freed aircraft time and hidden costs across the operation. Take on-time performance (OTP).
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Consolidation in Europe’s Airline Industry
BCG
AUGUST 17, 2016
Over the past 15 years, Europe’s full-service airlines have flown through turbulent skies as they generally failed to adapt to an increasingly price-competitive short-haul market. The financial, regulatory, and political barriers to various strategic scenarios will determine the exact nature of each airline’s options.
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How to Lead through a Merger: US Airways and American Airlines
Harvard Business
SEPTEMBER 7, 2021
How did CEO Doug Parker successfully merge US Airways and American Airlines?
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French Airline Pilots Call Month Long Strike in May to Protest Law Prohibiting Pilot Strikes
MishTalk
FEBRUARY 9, 2014
The French airline union, SNPL, has called for a month-long strike beginning in May. It''s main objective is to repeal the Diard Law which limits the right of airline pilots to strike. Via translation from Les Echos : An unprecedented month-long strike is the motto launched today by SNPL, the main union of French airline pilots.
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Venezuela Strengthens Currency Controls in Impossible Mission to Stop Capital Flight; Airlines Collapse; End of the Line
MishTalk
JANUARY 23, 2014
In an effort to get money out of Venezuela, airline ticket sales had been booked solid for months. One airline cancelled all flights. Venezuelan bonds plunged to the lowest in more than two years after the government announced the latest partial devaluation of the bolivar, this time for airlines and foreign direct investment.
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2 Ways Corporate Culture Can Be Harmful…Brought to You by United Airlines
LSA Global
JUNE 20, 2017
You only need to look at United Airlines’ recent disastrous negative publicity to see how they blew it. From the recent reports, it appears United Airlines relied too much on “policy” guidelines that were overly complicated and confusing. Strictly adhere to policies and standard operating procedures without question.
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The Price is Right: Decoding the Art of Product Pricing
Tom Spencer
MARCH 8, 2024
For instance, airlines typically try to practice price discrimination by charging higher prices for business travelers and lower prices for tourists. However, the presence of low-cost carriers can often force an airline to drop prices across all customer segments.
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The Reason Air Travel Is Terrible and So Few Airlines Are Profitable
Harvard Business
MAY 27, 2016
Why is the airline industry so terrible? Which brings us back to the airline industry. ” Airlines are also pursuing efficiency in ways customers don’t see so easily, such as reducing the number of short-haul flights they offer and centralizing passengers in large airports.
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Book Review – “How the mighty fall” by Jim Collins
Tom Spencer
MARCH 24, 2018
A fine example of a company that passed through the five stages of decline to ultimately collapse was the one popularly known as “the king of good times” – Kingfisher Airlines. Kingfisher Airlines, once known for its best in class service, on board meals, and staff courtesy fell from grace due to excessive arrogance.
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Sustainable Aviation: Emerging Trends and Opportunities
Tom Spencer
APRIL 1, 2022
This includes not only commercial airlines, but also cargo planes and military aircraft. Most commercial airlines contain two engines, while cargo planes and some military craft generally require four or more (common engines for these large-scale aerospace vehicles include PW JT9D-7R4G2 engines, GE CF6-80C2B1, or RR RB211-524D4 engines ).
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How Loyalty Programs Are Saving Airlines
Harvard Business
APRIL 2, 2021
The pandemic has cast a spotlight on a historically undervalued asset.
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8 Reasons that May Cause You to Loose Customers
Tom Spencer
MARCH 21, 2020
Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. From airlines to banks we experience this all the time. You are not transparent or operate in bad faith.
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8 Issues that May Cause You to Lose Customers
Tom Spencer
MARCH 21, 2020
Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. From airlines to banks we experience this all the time. You are not transparent or operate in bad faith.
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Russia Ponders Russian Airspace No-Fly Zone for EU Commercial and Passenger Jets
MishTalk
AUGUST 5, 2014
The sanctions retaliation game took another big leap forward today with the EU in the spotlight: Moscow May Force European Airlines to Fly Around Russia. At the height of the Cold War, most Western airlines were barred from flying through Russian airspace to Asian cities, and instead had to operate via the Gulf or the U.S.
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76 Consultant Ninja: Whither art thou Marakon: Management.
Consultant Ninja
FEBRUARY 25, 2009
Can anyone from Marakon weigh in and explain whats happening inside its "operating subsidiaries"? The Chapter 11 proceeding does not include the Companys operating subsidiaries, including its consulting subsidiary, and their operations will not be affected. Wednesday, February 25, 2009. Whither art thou Marakon. at 5:23 PM.
Oliver Wyman 100
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The Trend Is Your “Friend”
CaseInterview.com
APRIL 4, 2020
Most life, career, and business plans operate on the premise of continuing the underlying status quo. I received a message just now from someone who works in the airline and cruise ship industries. Given that mindset, what do you do if you run an airline or a cruise ship business? Here’s why. They’re adapting to the trend.
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Why Hospitals Need Better Data Science
Harvard Business
OCTOBER 19, 2017
Airlines are arguably more operationally complex, asset-intensive, and regulated than hospitals, yet the best performers are doing a better job by far than most hospitals at keeping costs low and make a decent profit while delivering what their customers expect. katyau/Getty Images. These examples are relevant to health care for two reasons.
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Seabury Group Interviews and Culture
Management Consulted
JUNE 14, 2015
Founded in 1995 by former Bain consultants and headquartered in New York City, they focus on developing airline strategy and implementing major operational turnaround. In fact, one of our interview coaches, Michael Hecht, used to work for The Seabury Group and now works for Delta Airlines as a member of their Skymiles team.
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6 Organizational Culture Change Strategies
Organizational Talent Consulting
JUNE 12, 2023
Leaders need to be able to operate within and upon the business. 3 Organizational Culture Company Examples Organizations with strong organizational cultures are defined by having their culture deeply rooted in how they operate. There are many different definitions for leadership, but most would agree it is about influence.
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Holier than Thou: Why Should Anyone Believe the US, Ukraine, or Russia? What is the US Attempting to Hide?
MishTalk
JULY 21, 2014
Challenge From Russia Please consider Russia Challenges Accusations that Ukraine Rebels Shot Down Airliner. Russia''s Defence Ministry on Monday challenged accusations pro-Russian rebels were to blame for shooting down a Malaysian airliner and asked the United States to produce satellite images to support its assertions.
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Top 10 Consulting Firms in the Middle East
Management Consulted
APRIL 2, 2017
Bain’s major industries of importance in the Middle East include Airlines & Transportation, Media, Mining, Oil & Gas, Retail, Private Equity, Social & Public Sector, Technology, Telecommunications, Utilities and Alternative energy (the oil will run out one day!). in revenue (wow!). Bain & Company. Roland Berger.
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160 5 reasons to choose strategy consulting over financial advisory consulting
Management Consulted
JULY 2, 2013
First, a 101 on strategy consulting for you newbies to the site – having an insider view into the strategy and operations of a company requires that you quickly become an expert on day-to-day activities in light of the overall company vision. 2) Strategy consulting offers the opportunity to work for a global corporation’s CEO.
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How to Build a Strong Client Relationship
CaseInterview.com
NOVEMBER 26, 2019
For example, I am writing this post from the airport where Alaska Airlines (the only major airline with a hub in Seattle) had a computer system outage. This was the topic of an Apex Alliance monthly conference call. I explained the different C-level roles and what each person typically cares about.
Consultant Ninja: When "hedging" is just speculation (part 2.
Consultant Ninja
MARCH 5, 2009
Unfortunately they locked them in at level that guarantees an operating loss. They locked in an operating loss, regardless of the price of fuel. I failed to adequately explain the underlying assumptions to support the statement. 1) United did hedge fuel prices, locking in their fuel prices. Posted by Consultant Ninja. at 1:52 PM.
Oliver Wyman 100
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The toxic antidote to goodwill
Seth Godin Blog
AUGUST 27, 2017
Airline, my two-year-old can't sit in a row by herself, and the agent on the phone said you'd work it so we could sit together! In all three cases, there are significant operational barriers to magically fixing the problem. It's not my fault. If you don't want to get on the plane, don't get on the plane.
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Consultant Ninja: What to put on a consulting resume (part 3 of a.
Consultant Ninja
DECEMBER 10, 2008
In my years of being involved with MBA recruiting, Ive never been able to hire a former special forces operator, but Ive been dying to come up with the right reason. Wednesday, December 10, 2008. What to put on a consulting resume (part 3 of a continuing series). Subscribe to: Post Comments (Atom). Wednesday, December 10, 2008. Consulting. (88).
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Pepsi, United, and the Speed of Corporate Shame
Harvard Business
APRIL 12, 2017
United Airlines has leapt into a brand disaster of mythic proportions. The incident, along with some other recent brand missteps, highlight some basic realities about the world companies operate in today. United (and its airline peers) had better wake up fast to this new reality as well. Three themes seem critical.
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Uber Shows How Not to Apply Behavioral Economics
Harvard Business
APRIL 13, 2017
Checklists describe several standard critical processes of care that many operating rooms typically implement from memory. In a related paper published in 2013 , Alexander Arriaga and colleagues had 17 operating-room teams participate in 106 simulated surgical-crisis scenarios. following the introduction of checklists. The implication?
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Did the Rebels Have a Buk System? How About a Working One? Flight Diverted Over Restricted Space?
MishTalk
JULY 17, 2014
My guess still remains that the Ukrainians (unwittingly) repeated their Siberian Airlines stunt from 2001. Missile Claims Deepen Escalation Fears Please consider Missile Claims Deepen Escalation Fears Little is yet known about who targeted Malaysian airlines jet MH17. Questions Du Jour Is Anyone Telling The Truth? If so, why?
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Consultant Ninja: When "hedging" is just speculation: Management.
Consultant Ninja
MARCH 4, 2009
The Company’s cash flows and results of operations have been adversely impacted by these factors as indicated by its net loss of $5.3 billion during the year ended December 31, 2008. " - United Airlines 2008 10-K, 2 March 2009. Posted by Consultant Ninja. at 8:30 PM. Labels: Analysis. Related Posts. 3 comments: Chris. Analysis.
Oliver Wyman 100
100 Consultant Ninja: Stupid XP Fix (aka wasting time until Holiday Time.
Consultant Ninja
DECEMBER 23, 2008
Theres no value in pointing out the idiocy of a super-advanced productivity-increasing operating system that forces the user to wait 5 seconds to delete a file. Oh yeah, fixes to Windows XP. My computer hangs for 5 seconds every time I right click on a file to delete it. But heres the fix: Right click on an empty area of Desktop>Properties.
Oliver Wyman 100
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Consultant Ninja: Finally, two counter-cyclical markets: Management.
Consultant Ninja
NOVEMBER 11, 2008
Alvarez & Marsals Bryan Marsal, Lehmans restructuring officer, ``is actually operating the company. 2010-Present: Off the road 2009 Stats: Airline Miles: 24,902 Nights away from home: 73 (of 216: 34% of nights) AMEX Charges: $21,220 2008 Stats: Airline miles: 87,589 Nights away from home: 159 (of 365: 43.6% bankruptcy Sept.
Oliver Wyman 100
100 
How Service Companies Can Earn Customer Trust and Keep It
Harvard Business
APRIL 19, 2017
A case in point is the recent United Airlines public relations fiasco that resulted when security personnel forcibly removed a ticketed customer from his plane seat to make room for one of its employees. Honor customers’ “perceived contract,” not the company’s legal contract.
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Sample Consulting Case Questions
Tom Spencer
JULY 2, 2015
Your client is a low-cost airline headquartered in Philadelphia with frequent service to cities along the East Coast of the United States. Emirates Airline is considering signing an agreement with Ben and Jerries Ice-cream, which would allow them to serve several flavours of ice cream on Emirates flights. Operations.
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60 Consultant Ninja: Future Histories: Management Consulting Blog
Consultant Ninja
MARCH 8, 2009
. - NetApp profile , Fortune Best Companies to Work for 2009 Conceptually (to me), writing a future history makes a lot more sense than writing a strategic or business plan for a company/operating unit. Subscribe to: Post Comments (Atom). Sunday, March 8, 2009. I am a strategy consultant at. of nights) AMEX Charges: $83,296. Consulting. (88).
Oliver Wyman 100
100 
Video of MH17 Hit by Missile; Update From Jacob Dreizin; Black Box Thoughts
MishTalk
JULY 20, 2014
The camera operator is able to record the moment of impact in the first 2 seconds of this clip. Question: How did this video operator know to have his camera running just prior to the missile explosion? Hello Mish This whole thing is a mystery of no lesser magnitude than that other Malaysia Airlines flight that disappeared in March.
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The toxic antidote to goodwill
Seth Godin Blog
AUGUST 27, 2017
Airline, my two-year-old can't sit in a row by herself, and the agent on the phone said you'd work it so we could sit together! In all three cases, there are significant operational barriers to magically fixing the problem. It's not my fault. If you don't want to get on the plane, don't get on the plane.
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Do You Have an Aligned Risk Culture?
LSA Global
JULY 5, 2023
Examples include hospitals, airlines, healthcare providers, law firms, and road construction. Establishes Aligned Controls Once the desired level of organizational risk is defined and agreed upon, aligned risk cultures consider and adjust risk across the organization in key areas from strategic planning to day-to-day operations.
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Job Hub: Virgin Group Jobs and Culture
Management Consulted
JULY 15, 2015
The group’s travel-related operations, led by 51%-owned Virgin Atlantic Airways, are among its largest cash generators. Virgin Atlantic flies to 30 destinations around the world with a surprisingly small fleet of 40 aircraft, complemented by its Australian low-fare cousin, Virgin Blue, which operates a fleet of some 80 aircraft.
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100 Consultant Ninja: The Strongest Navy in the World: Management.
Consultant Ninja
DECEMBER 11, 2008
To nuance what Gortney said, I think patrolling the Gulf of Aden is a police operation in an area with a lot of civilian ship traffic. 2010-Present: Off the road 2009 Stats: Airline Miles: 24,902 Nights away from home: 73 (of 216: 34% of nights) AMEX Charges: $21,220 2008 Stats: Airline miles: 87,589 Nights away from home: 159 (of 365: 43.6%
Oliver Wyman 100
100 
Show report: CX and EX inextricably linked, with empathy as the glue
1 to 1
MARCH 21, 2023
Delta Airlines CEO Ed Bastian’s announcement that in-flight wi-fi would be free for loyalty members went over with flying colors, drawing hoots and rousing applause. airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We Transportation is what we do,” he added.
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