1 to 1

SEPTEMBER 21, 2022

These opposing criteria can strain contact center operations and effect their ability to provide customer service at the desired level. But, is that good strategy to meet the current moment and prepare for 2023? EX will be key for 2023. How is it helping your agent support your contact center operations and your customers?”

Financial 26

Financial Talent Training Training 26

Comatch

MAY 16, 2022

The European Union will start to demand carbon footprint data from 2023 and introduce a carbon border tax from January 2026. Companies need to start acting now to get data for compliance in 2023 and take this opportunity to assess carbon risks and mitigation actions together with suppliers. The tax will be implemented in stages.

Chemicals 52

Chemicals Energy Metrics Industry 52

1 to 1

MARCH 28, 2022

workforce by 2023. It behooves companies from across a wide range of industries to consider making gigCX a part of their regular operations. Measure the right behavior Make sure a gigCX worker’s performance metrics are aligned with the right results. In this case, customer satisfaction or effort scores are more relevant.

How To 52

How To Metrics Talent Policies 52

1 to 1

OCTOBER 14, 2022

One client, Martis recalled, realized such an improvement in productivity after adding conversational messaging into its CX strategy that it plans to use messaging for 50% of its global care by the end of 2023. The post 3 ways conversational messaging compounds CX growth for banks appeared first on 1to1 Media.

Banking 32

Banking Financial Efficiency Retail 32