2021 Metrics Process Improvement Resources 
Rick Conlow
AUGUST 21, 2023
Improved Employee Retention: The Society for Human Resource Management (SHRM) found that organizations with effective recognition programs experience 31% lower voluntary turnover than those without such programs. Performance-Based Bonuses: Companies can implement performance-based bonus programs tied to specific targets or metrics.
1 to 1
DECEMBER 22, 2021
With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? And the contact center industry is not exempt. It can’t just be a cost savings decision.
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