CaseInterview.com

DECEMBER 14, 2018

Are you trying to “win” the conflict, or to “resolve” it? When you “win” a conflict, you get the outcome that you want without regard to what the other person gets and how they feel about the process. When you “resolve” a conflict, you get a solution that you and the other person can both live with.

Groups 78

Groups Examples 78

Consulting Matters

AUGUST 6, 2018

To create real results (vs. expensive band-aids) - your change project needs to be directed towards resolving challenges at the level of cause (not effect). Business Strategy : The organization’s formula for winning (e.g., You may be thinking right now, “What does this have to do with consulting to change?”

System 216

System Consulting Enterprise Recruiting 216

1 to 1

OCTOBER 4, 2021

Chatbot CX wins. Chatbots resolve simple tasks faster and eliminate the manual associate responsibility to resolve issues by directing customers to self-service right from the start. Messaging CX wins. The post Get the conversation right: Chatbot vs. messaging appeared first on 1to1 Media.

Software 26

Software Media Tools Operations 26

Makarios Consulting

JANUARY 18, 2023

One of the commonest root causes of unhealthy conflict is expectations vs. reality. Not being advised of problems (whether or not they could be resolved without negative impact) was an unwelcome reality. You can get caught in it all unawares. Now, it’s time to get out. The Root Cause of Unhealthy Conflict. Plain and simple.

Pharmaceuticals 56

Pharmaceuticals Meeting Productivity Management 56

Makarios Consulting

JANUARY 18, 2023

The Root Cause of Unhealthy Conflict One of the commonest root causes of unhealthy conflict is expectations vs. reality. Not being advised of problems (whether or not they could be resolved without negative impact) was an unwelcome reality. Unhealthy conflict happens. You can get caught in it all unawares. Now, it’s time to get out.

Pharmaceuticals 52

Pharmaceuticals Meeting Productivity Management 52

1 to 1

JUNE 1, 2021

When it comes to attended vs. unattended RPA, the case for each is strong. Automation makes it easier for employees to go through information and resolve issues. When looking at the benefits of attended vs. unattended RPA, consider a strategy that uses – and brings out the best in – both.

Software 26

Software Turnaround Automotive ROI 26

Harvard Business

JUNE 4, 2018

taking time to carefully evaluate employee contributions, following due process to resolve concerns, providing evidence and rationales for decisions, and making time to listen to employee concerns). Using these three independent data sources, we found that bosses with heavier (vs.

Research 47

Research Management Survey Study 47