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Business Ecosystems: Building Stronger Connections

Tom Spencer

If you are an iPhone user, can you imagine moving to a mobile phone than runs on an Android operating system? Getting used to the new operating system would take weeks. Ecosystems bolster consumer loyalty to an unprecedented degree, which makes it much harder for competitors to induce customers to switch products. Not likely.

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Top 10 Consulting Firms in the Middle East

Management Consulted

Bain’s major industries of importance in the Middle East include Airlines & Transportation, Media, Mining, Oil & Gas, Retail, Private Equity, Social & Public Sector, Technology, Telecommunications, Utilities and Alternative energy (the oil will run out one day!). Bain & Company. Roland Berger.

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Applying Life Lessons to the Workplace

1 to 1

I had a very interesting meeting the other day with Rowley Douglas, executive vice president of North American operations for CloudSense, a cloud services company which provides platforms used to manage the customer lifecycle for companies in telecommunications, media, and other industries.

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Top 10 Consulting Firms in San Francisco

Management Consulted

The San Francisco office is focused mainly (but not exclusively) on technology & telecommunications, private equity, healthcare, retail & consumer goods, and utilities & energy. McKinsey’s Bay Area operation consists of two offices: San Francisco and Silicon Valley. The firm was ranked No. San Francisco, CA, 94105.

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List: Global Strategy Firms 2013

Tom Spencer

Kearney’s services include strategy, innovation, sales & marketing, operations, strategic IT, and procurement. In 2008, Booz separated its operations from the U.S. They are experts in advertising, marketing communications, media, digital and brand equity research, and work with 90% of the world’s leading brands.

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5 keys to putting a Total Experience into action

1 to 1

Total Experience in action: When a telecommunications provider wanted to reduce customer churn, proactive solutions helped. Do an honest assessment of the customer experience operating model. Evaluate your current operating model with brutal honesty. The right partner can help.

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Innovation Should Be a Top Priority for Boards. So Why Isn’t It?

Harvard Business

This isn’t all that surprising given the level of innovation activity in these sectors, but directors operating in similarly disrupted sectors should take note. Just over one-fifth (22%) of boards operating in the IT and telecom industry sought tech expertise when filling their most recent board seat, higher than in any other industry.