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How Smart Speakers Are Poised to Reinvent the Travel Industry

Harvard Business

Travelers with an Alexa device at home can book a car rental or hotel through Expedia and Kayak. On many fronts, artificial intelligence-powered smart speakers and apps seem poised to become the world’s virtual travel agents. How companies are using artificial intelligence in their business operations. Insight Center.

Travel 32
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Management Consulting

CaseInterview.com

Rather than addressing the operational angle of how to do it, we address the bigger question of what to do. Let’s say a company is looking to relocate to a new market. They may hire a consultant to advise on ideas for gaining market share. With the scope of the problem clearly defined, you can begin framing your approach.

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Show report: CX and EX inextricably linked, with empathy as the glue

1 to 1

airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We Despite all the innovative advances in travel, Bastian said in-flight wi-fi has been an abysmal experience for passengers. “We We define our business as an experience business. Transportation is what we do,” he added.

Report 26
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Transforming Governance Through Modern Technology

Tom Spencer

This can ensure that businesses operate ethically, transparently, and in the best interest of stakeholders. However, by adopting new online tools, organizations can improve efficiency by enabling smoother collaboration, more efficient information sharing, and reduced travel costs.

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Getting an Intricate Operation Back in Sync

Harvard Business

Facing interconnected operational issues, members of the eight-person senior leadership team were turning against one another. Service increasingly was hit or miss, and Forbes Travel Guide issued a preliminary rating that would have docked the restaurant a star. Operations in a Connected World. And something was wrong.

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Examples of Concluding Your Case Interview (Part II)

Tom Spencer

“The question we’re trying to answer is whether our client should enter the European market for dental floss and we’ve done a bunch of analysis throughout the case. Here’s what we found: The market for dental floss in Europe is quite large, it’s at $400M annually already. Great Conclusion. They’ll be starting with a big leg up.

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Research: Perhaps Market Forces Do Work in Health Care After All

Harvard Business

For decades, experts and policy wonks have argued that health care is a uniquely inefficient industry, insulated from conventional market forces that operate in the rest of the economy. Poorly performing hospitals do not feel pressure from patients to improve quality because standard market forces do not apply to health care.