1 to 1

AUGUST 31, 2020

Brands are finding out for themselves as they look to adapt to markets and customer behaviors that have been upended by the coronavirus pandemic. Contact center associates will play a more active role in driving customer loyalty. This insight ultimately led to an 87% reduction in call volume and $128K in annual cost savings.

Company 26

Company Retail Airlines Tools 26

1 to 1

OCTOBER 28, 2020

It turns out the coronavirus pandemic is also a time machine. But as contact centers and offices begin to reopen amidst uncertainty, what will it mean for employees moving forward? Equip them with speech and data analytics tools as well as training to identify customer trends and turn them into actionable insights.

Financial 26

Financial Insurance Insurance Banking 26

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JUNE 1, 2020

During the TTEC on-demand webinar, “ Contact tracing: Why the road to recovery requires people, process and technology ,” experts from TTEC and Pegasystems shared insights about how government agencies are ramping up contact tracing programs with a technology-enabled, empathetic approach. Avoid getting lost in translation. the public.??.

Government 26

Government Efficiency Operations Energy 26

CaseInterview.com

MARCH 30, 2020

This common-sense (and empirically-supported) insight means that getting the economy back on track is highly dependent on getting the COVID-19 pandemic under control (or, more realistically, to a manageable level). On the other hand, the coronavirus is so widespread in the United States right now and growing exponentially.

Financial 145

Financial Energy Real Estate Government 145