Show report: CX and EX inextricably linked, with empathy as the glue
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MARCH 21, 2023
Despite all the innovative advances in travel, Bastian said in-flight wi-fi has been an abysmal experience for passengers. “We Another speaker who underscored the intersection of CX and EX was Penny Stoker, talent leader, executive functions, at global consulting firm EY. The war for talent is real and it is worsening,” Taylor said.
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