Organizational Talent Consulting

AUGUST 7, 2023

An Examination of the Importance of Leadership Behaviors and Attributes on Shaping Culture Executive Summary Organizational culture is a critical factor in financially successful companies. But culture change is often overwhelming and elusive. Section three focuses on proven approaches to architect organizational culture.

Culture 52

Culture Financial Leadership Deloitte 52

Harvard Business

OCTOBER 9, 2017

Overlooking these realities is perilous, both for the patient’s well-being and for efficient delivery of care. The physician-sherpa should be a partner on the journey, not simply a medical operative, extracting formulaic rules and implements from a toolbox. This work cannot happen in a vacuum of forced efficiency.

Guidelines 35

Guidelines Efficiency System Meeting 35

Harvard Business

JUNE 5, 2018

As soon as you step into a top position at a company that needs to significantly improve the way it operates, there’s pressure to get off to a quick start. The CEO acknowledged that Greg’s changes had improved performance, but he hadn’t won people’s loyalty and his style was mismatched with the company’s culture.

Journal 35

Journal Leadership Operations Company 35

Harvard Business

FEBRUARY 22, 2017

AHT is a culture killer. Leading companies have realized that they get far better results from their service reps when they enable them to exercise more judgment in customer interactions. ” Other service leaders have told us that their reps actually became more efficient once they stopped reporting handle time at the agent level.

Metrics 31

Metrics Video Fashion Report 31

Harvard Business

MARCH 27, 2017

Consider the experience of one of the world’s largest footwear manufacturers, whose leaders engaged in an exercise that others can use to revamp the way they make decisions. But in the culture of firefighting that had developed at the company, decisions were treated in isolation or in response to day-to-day developments in the business.

Exercises 28

Exercises Productivity Efficiency Methodologies 28

Harvard Business

OCTOBER 17, 2017

As a large team cares for patients, clear and efficient pathways for communication and workflows are necessary to ensure the patient experience is as seamless and organized as possible. Integrating comprehensive services will require significant changes in culture, infrastructure, training, regulation, and financing.

Metrics 32

Metrics Efficiency System Development 32

Harvard Business

AUGUST 21, 2017

I responded that even if it is the norm for this company’s culture — and potentially many others — it is not acceptable universally, nor should it be. You can verbally communicate this with your team, role model it, and create organizational operating principles around it. “Is this normal?”

Boston Consulting Group 36

Boston Consulting Group Study Conference Survey 36

Harvard Business

DECEMBER 13, 2016

For years, Atrius Health had been focusing on standardizing processes, removing waste, and improving efficiency using improvement activities employing lean. For example, through a patient-journey-mapping exercise, the Care in Place team noticed that some of the senior patients being sent to the ER did not need to go. Protect the work.

Case Interview 28

Case Interview Insurance Insurance System 28