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How Avaya Turned Around Its Customer Ratings

Harvard Business

In particular, I’d like to focus on three things Avaya did that other companies can learn from: Treat Innovation as a Risk-Management Exercise. Avaya embraced innovation as a risk management exercise. Embrace Agile Methods for Responding to Customers. The willingness to experiment has to permeate the whole organization.

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How Children’s Health System of Texas Is Improving Care with Design Thinking

Harvard Business

But the most powerful drivers of change are not necessarily technological; radical improvements increasingly also come from applying new innovation methodologies like design thinking that focus on developing a deep understanding of patient experiences and invite patients and partners into co-creation processes. Insight Center.

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