Progressus

NOVEMBER 10, 2023

Many pro services firms still use fragmented systems or analog methods like spreadsheets to manage projects. Determining if your system is truly “unified” starts with looking at your core processes to determine if they’re working. This leads to poor visibility, inefficient processes, and, worst of all, inaccurate data.

Agile 52

Agile Tools Data Talent 52

1 to 1

AUGUST 18, 2021

More often we are seeing digitally transforming legacy support systems as a key to meeting modern expectations. The scalability and efficiency of at-home employment allows retailers to easily to accommodate fluctuating interaction volumes during peak seasons, a perk not easily available through traditional means.

Retail 26

Retail Strategy Strategy Strategy& 26

Harvard Business

NOVEMBER 22, 2016

Various AI-related technologies, such as natural language processing (NLP), computer vision, robotics, machine learning, and speech recognition, have substan­tially progressed over the years to coalesce into systems that do, think, learn, and continuously adapt. Manage change.

Insurance 28

Insurance Insurance Industry Turnaround 28

1 to 1

DECEMBER 7, 2021

Legacy systems are often overwhelmed and there’s no integration among disparate channels. A cloud contact center system is perfect for omnichannel interactions that are the lifeblood of direct-to-consumer, subscription, and many brick-and-mortar retailers by supporting a single view of the customer. Black Friday shopping is stressful.

Retail 26

Retail Strategy Strategy Strategy& 26