Business Consulting Agency

FEBRUARY 8, 2024

Social Media Amplification Fact: Integrating social media into marketing strategies amplifies website reach. Statistics: Social media referrals contribute to 23% of overall site visits, showcasing the impact of social marketing (Source: Shareaholic). Statistics: E-commerce sales worldwide are projected to reach $6.54

Marketing 52

Marketing ROI Engineering Media 52

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NOVEMBER 22, 2022

While it’s impossible to predict exactly what the new year will bring, some clear trends are emerging as we think about what customer and employee experience will look like in 2023. In 2023 it’s time for a more thoughtful and proactive approach to customer experience (CX) and employee experience (EX).

Trends 26

Trends Talent ROI Recruiting 26

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JANUARY 18, 2023

Coming off a challenging year, there are major headwinds to contend with as 2023 begins, according to a new Forrester report, “Predictions 2023: Customer Experience.”. Some CX programs are going away Forrester estimates that one in five CX programs will disappear in 2023, and just one in 10 will be stronger than ever.

ROI 26

ROI Industry Data Report 26

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NOVEMBER 22, 2023

CX leaders are grappling with the rapid rise of AI tools, the need to embrace digital while maintaining a human touch, growing associate burnout, and continual pressure to cut costs and demonstrate ROI wherever they can. But it makes sense for brands to prioritize ROI over KPIs, said Denby, speaking as part of a panel.

ROI 26

ROI Automotive Fashion Efficiency 26