1 to 1

SEPTEMBER 21, 2022

These opposing criteria can strain contact center operations and effect their ability to provide customer service at the desired level. But, is that good strategy to meet the current moment and prepare for 2023? EX will be key for 2023. The CX industry has struggled to retain talent,” says Dukes.

Financial 26

Financial Talent Training Training 26

1 to 1

FEBRUARY 2, 2023

With tens of thousands in attendance, people were ready to mingle, talk strategy, showcase their products, and sample the latest cutting-edge technology. Holiday spending at the end of 2022 was higher than the previous year, setting retailers up for a relatively strong 2023 – especially if inflation eases.

Retail 26

Retail Deloitte Productivity Small Business 26

1 to 1

MARCH 2, 2023

Whether 2023 will usher in a mild recession or just an economic downturn, no one knows. Technology investments will be more tempered in 2023 and that calls for more strategic planning, said panelists on the recent ICMI webinar, “Weathering the Storm: Investing for Long-Term Contact Center Success.” are getting louder by the day.

Enterprise 26

Enterprise Airlines Video Media 26

1 to 1

SEPTEMBER 22, 2023

Companies often mistake it for multichannel operations, where customer interactions occur on multiple channels – voice, SMS, chat, social media, etc. appeared first on 1to1 Media. Separate buzzwords from reality One obstacle to achieving omnichannel experiences involves how the term, “omnichannel,” is defined.

Enterprise 26

Enterprise Media Conference Data 26

1 to 1

JANUARY 18, 2023

Coming off a challenging year, there are major headwinds to contend with as 2023 begins, according to a new Forrester report, “Predictions 2023: Customer Experience.”. Some CX programs are going away Forrester estimates that one in five CX programs will disappear in 2023, and just one in 10 will be stronger than ever.

ROI 26

ROI Industry Data Report 26

Comatch

MAY 16, 2022

The European Union will start to demand carbon footprint data from 2023 and introduce a carbon border tax from January 2026. Companies need to start acting now to get data for compliance in 2023 and take this opportunity to assess carbon risks and mitigation actions together with suppliers. The tax will be implemented in stages.

Chemicals 52

Chemicals Energy Metrics Industry 52

1 to 1

JULY 5, 2023

According to 2023 Omdia research: 62% of companies can’t engage across channels in a personalized way 55% can’t predict customer needs 42% are challenged with using data to obtain customer insights Generative AI is changing this landscape, D’Antonio said, by enabling personalized responses, content, and product decisions.

Report 26

Report Conference Efficiency Agile 26